Terms & Conditions

Effective date: October 19, 2026

Last updated: October 19, 2026

Please read these Terms & Conditions before using TheBabyBrands’ online store or placing an order. By browsing the store, creating an account, or placing an order, you agree to these Terms & Conditions, to the extent permitted by applicable law. If you do not agree, please do not use the store.

About TheBabyBrands

TheBabyBrands is an online store offering baby and children’s clothing and accessories to customers in Pakistan. In these Terms & Conditions, “TheBabyBrands,” “we,” “us,” and “our” refer to the brand operating this online store. “You” and “your” refer to anyone who visits or uses the store or places an order.

Using the online store

You may use the store only for lawful purposes and in a way that does not interfere with its operation or infringe another person’s rights. You agree to provide information that is accurate and complete when placing an order or contacting us, and to keep any account details secure.

You must not misuse the store, attempt to gain unauthorised access to it or its systems, interfere with its security or availability, submit false or misleading information, or upload or transmit malicious code. We may restrict or suspend access where reasonably necessary to protect the store, customers, or our rights, subject to applicable law.

If you are under the age at which you may legally enter into a purchase contract, you should use the store only with the involvement and permission of a parent or legal guardian.

Accounts and order information

If the store allows you to create an account, you are responsible for keeping your sign-in details confidential and for activity carried out through your account, except where that activity results from circumstances for which you are not responsible under applicable law. Notify us promptly if you believe your account has been accessed without permission.

For an order, provide current, accurate, and complete information needed to process it and contact you. Please check your order details before submission and tell us promptly if you identify an error. We may contact you to clarify order information or correct an apparent error, subject to applicable law.

Products, descriptions, images, sizing, and availability

We aim to describe products, materials, colours, sizes, and other details as accurately as reasonably possible. Product photographs and colours may appear differently depending on your screen, device, lighting, or display settings. Measurements and fit information are provided as a guide where shown; please review the product details before ordering.

Products are subject to availability. An item appearing on the store is not a guarantee that it remains in stock or can be supplied. We may correct genuine listing errors, update product information, or remove a product from sale. If an error or unavailability affects an order you have placed, we will contact you and explain the available next steps, including any refund required by applicable law.

Prices, discounts, and payment

Prices and any applicable delivery charges or other charges will be shown on the store or communicated to you before you complete your order, where applicable. The amount payable is the amount confirmed for your order, subject to correction of a genuine pricing or calculation error and applicable law.

Discounts and promotions may be subject to additional terms shown with the offer. Unless an offer says otherwise, discounts cannot be assumed to apply to other offers or to orders placed outside the stated offer period.

Payment methods available for an order will be displayed or communicated during checkout or ordering. We do not promise that any particular payment method will always be available. You authorise the payment method you select to be used for the amount confirmed for your order. If a payment cannot be verified or completed, we may pause or decline the order and contact you.

Changes to products, prices, and store services

Product details, prices, promotions, and availability may change as the store is updated. A change will not alter the terms or price of an order that we have already accepted, except where a correction is needed to address a genuine error and the change is permitted by applicable law. If we cannot honour an accepted order, we will contact you and explain the available options.

We may add, change, suspend, or discontinue store features or services. Where reasonably practicable, we will provide notice of a material change that affects your use of the store. This does not affect an order already accepted or any right or remedy that applicable law protects.

Orders, confirmation, cancellation, and verification

Submitting an order is a request to purchase the selected products. We will communicate whether the order has been accepted using the contact details you provide or through the store’s ordering process. An order may be declined or cancelled if a product is unavailable, information is materially incorrect, payment cannot be confirmed, or we reasonably suspect fraud, unauthorised activity, or misuse of the store.

Where we need to verify an order, we may contact you using the details provided and request information reasonably necessary to confirm the order. Please respond promptly. We will not request your password or full payment-card security credentials through an unsolicited message.

If you need to request cancellation or change an order, contact us as soon as possible through WhatsApp at +92 337 3597219. We will let you know whether the request can be accommodated. A cancellation or change may no longer be possible after an order has been prepared or dispatched. Any amount already paid for an order that we cancel will be handled in accordance with the applicable refund arrangements and law.

Shipping, delivery, and delays

Available delivery options, charges, service areas, and any estimated delivery information will be shown or communicated during the ordering process when available. Delivery estimates are not guarantees unless expressly stated as guaranteed. Delivery may be affected by circumstances outside our reasonable control, including weather, transport disruption, security conditions, public holidays, or other operational interruptions.

Please provide a complete and accurate delivery address and a reachable contact number. If delivery cannot be completed because the details provided are incorrect or no one is available to receive the order, we may contact you to agree on the next steps. Any additional charge or change to the delivery arrangement will be communicated before it is applied, where applicable.

Nothing in this section limits any rights or remedies you may have under applicable consumer protection law.

Returns, exchanges, and refunds

Returns, exchanges, and refunds are handled under the current Refund & Return Policy, if one is published or provided to you for your order. Please review that policy before ordering. Its terms form part of these Terms & Conditions for the relevant order to the extent permitted by law.

These Terms & Conditions do not create a return period, make any item non-returnable, or restrict a remedy that cannot lawfully be excluded. If you have a concern about an item or cannot locate the applicable Refund & Return Policy, contact us through WhatsApp at +92 337 3597219. We will consider the matter under the applicable policy and law.

Intellectual property

Unless stated otherwise, content made available through the store, including text, product photographs, graphics, logos, and designs, is owned by or used with permission by TheBabyBrands or the relevant rights holder. You may view and use this content for personal, non-commercial shopping purposes. You must not copy, reproduce, publish, distribute, modify, or commercially use it without prior permission, except where applicable law allows.

Privacy and personal information

Personal information submitted through the store or when contacting us will be handled as described in our Privacy Policy, if published. Please review that policy to understand how your information is collected, used, and protected. We use information as necessary to respond to enquiries, process and manage orders, and meet applicable legal obligations. Do not send payment-card security codes or passwords through ordinary messages.

Website availability and technical limitations

We aim to keep the store available and functioning, but uninterrupted or error-free access cannot be guaranteed. Access may occasionally be limited, suspended, or affected by maintenance, technical issues, network failures, or events beyond our reasonable control. We may update or change store features and content. We will not use this section to exclude liability or remedies that applicable law does not allow us to exclude.

Third-party links and services

The store may link to third-party websites or use third-party services. Those services are operated by their respective providers and may have separate terms and privacy practices. We do not control third-party websites and are not responsible for their content or policies. A link does not mean that TheBabyBrands endorses the linked service. This section does not affect any rights you may have under applicable law regarding a product or service supplied by us.

Optional third-party tools

The store may make optional tools or features available through third-party providers. We do not control those providers’ tools, and their own terms and privacy practices may apply. If you choose to use an optional third-party tool, you do so subject to the provider’s applicable terms. We do not endorse a third-party tool merely by making a link or access point available. Nothing in this section excludes responsibility that cannot lawfully be excluded.

Reviews, messages, and other submissions

If you send us a review, suggestion, photograph, or other material, you confirm that you have the right to share it and that it is lawful and does not infringe another person’s rights. Please do not include sensitive personal information in a public review. We may decline to publish or may remove material that is unlawful, misleading, abusive, unrelated, or otherwise inappropriate. Any permission to use customer-submitted material will be limited to what you have expressly agreed to or what applicable law permits.

Errors and updates to store information

Despite reasonable care, the store may contain typographical errors or outdated information, including information about a product, price, promotion, or availability. We may correct an error and contact affected customers. If we cannot fulfil an order as confirmed, we will explain the issue and provide any cancellation or refund required by applicable law.

Changes to these Terms & Conditions

We may update these Terms & Conditions by publishing a revised version on the store. The “Last updated” date above will show when the latest version was posted. Changes apply from the date stated in the revised version and do not remove rights that have already accrued or apply retrospectively where the law does not permit it. Please review this page periodically.

Liability and statutory rights

We are responsible for performing our obligations in accordance with these Terms & Conditions and applicable law. Nothing in these Terms & Conditions excludes or limits liability, a consumer right, or a remedy where that exclusion or limitation is not permitted by law, including rights relating to goods that do not meet applicable legal requirements.

To the extent permitted by applicable law, we are not responsible for losses caused by events outside our reasonable control or by your misuse of the store. We are not responsible for a third party’s separate website or service, except to the extent responsibility cannot lawfully be excluded. This section does not limit any claim or remedy that applicable law makes available to you.

Suspension and termination

You may stop using the store at any time. We may restrict or suspend access where reasonably necessary because of a suspected security issue, unlawful conduct, fraud, or a material breach of these Terms & Conditions. Where appropriate and reasonably practicable, we will explain the reason and any steps available to resolve the issue. Ending or suspending access does not cancel rights or obligations relating to an order already accepted, and does not affect any consumer rights under applicable law.

Governing law and disputes

These Terms & Conditions are governed by the laws of Pakistan, including any applicable consumer protection laws in the relevant province or territory. If you have a concern about an order, please contact us first so we can try to resolve it. This does not prevent you from using any consumer complaint process, forum, or legal remedy available to you under applicable law. Any court or forum with jurisdiction under applicable law may hear a dispute.

General terms

These Terms & Conditions, together with any policies expressly incorporated into them and made available to you, describe the terms for using the store and placing orders. If a separate policy conflicts with these Terms & Conditions, the more specific policy applies to the subject it addresses to the extent permitted by law. Mandatory consumer rights prevail over any inconsistent term.

If a provision of these Terms & Conditions is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law. If we do not enforce a provision on one occasion, that does not mean we have waived it. Headings are provided for convenience and do not change the meaning of the provisions.

Contact us

For questions about these Terms & Conditions, an order, or a product, contact TheBabyBrands on WhatsApp at +92 337 3597219.