Refund & Return Policy

Effective date: October 19, 2026

Last updated: October 19, 2026

TheBabyBrands wants customers to have clear information when asking about a return, exchange, or refund. This policy applies to orders placed through TheBabyBrands’ online store. It should be read together with our Terms & Conditions and any product-specific information provided before purchase. Nothing in this policy limits a consumer right or remedy that cannot lawfully be excluded under the laws applicable in Pakistan.

When to contact us

Please contact us promptly if your order arrives damaged, appears defective, is incomplete, or contains a product different from the one you ordered. Also contact us if you need to ask about a return, exchange, or cancellation for another reason, such as selecting the wrong size or changing your mind. Whether a return, exchange, or refund is available depends on the circumstances, any applicable policy terms provided for the order, and applicable law.

How to make a request

Contact us on WhatsApp at +92 337 3597219. Include your order number, the name of the product, a short description of the issue, and the outcome you are requesting. For a product that arrived damaged, defective, incomplete, or incorrect, you may include clear photographs that help explain the issue. Please do not send passwords, payment-card security codes, or other sensitive payment credentials.

Please contact us before sending any item back. We will review the request and provide instructions, including the return method and destination if a return is appropriate. Do not send an item to an address that has not been confirmed by TheBabyBrands.

Review of returned items

We may ask reasonable questions or request information needed to assess a return or refund request. Where a product is returned, we may inspect it to understand the condition and the issue reported. We will explain the outcome of our review. Any assessment will be made consistently with the information provided for the order and applicable consumer protection law.

This policy does not set a return deadline or impose a general “unused,” “original packaging,” or similar condition as a bar to a remedy required by law. If product-specific return conditions apply, they should be clearly disclosed before purchase and will apply only to the extent permitted by law.

Damaged, defective, incomplete, or incorrect orders

If you receive a damaged, defective, incomplete, or incorrect order, contact us promptly using the process above. We will review the issue and discuss an appropriate resolution, which may include a replacement, exchange, repair, or refund where available or required under applicable law. The resolution will depend on the nature of the issue, the product, and the remedies available under the applicable law. We will not use this policy to remove any mandatory legal remedy.

Change-of-mind, size, and exchange requests

If you wish to return a product because you changed your mind or need another size, contact us before sending it back. We will confirm whether the request can be accepted under any return terms provided for that order and applicable law. An exchange depends on the requested item being available. We do not promise that every change-of-mind, size, or exchange request can be accommodated.

Return delivery costs and original delivery charges

Return delivery costs and the treatment of any original delivery charge depend on the reason for the request, the applicable terms provided for the order, and applicable law. Before you send an item back, we will confirm any return delivery arrangements and any cost that may apply. No charge will be imposed where prohibited by applicable law.

Refunds

If a refund is approved or required, we will confirm the amount and the available refund method with you. The refund method and processing time depend on the original payment arrangement and any applicable legal requirements. We will provide relevant information about the expected process when confirming the refund. No statement in this policy reduces a refund right or deadline that applicable law requires.

If an order is cancelled by TheBabyBrands after payment has been made, any amount due will be refunded in accordance with applicable law. If you request cancellation, contact us as soon as possible. A cancellation may not be possible after an order has been prepared or dispatched, but any rights that apply by law remain unaffected.

Products that may have special return terms

We have not specified any product categories that are automatically excluded from returns. If special conditions or lawful exclusions apply to a particular product, they must be clearly shown before you place your order. Any such condition remains subject to applicable consumer protection law and does not remove a mandatory remedy for a faulty, damaged, incorrect, or otherwise non-conforming product.

Policy updates

We may update this policy by publishing a revised version on the online store. The “Last updated” date above will show when it was most recently revised. A change will not retrospectively remove rights relating to an order already placed or override a consumer right protected by applicable law.

Contact us

For a return, exchange, or refund request, or for questions about this policy, contact TheBabyBrands on WhatsApp at +92 337 3597219.